User guides

From registering and adding funds to placing an order and using the accounts and keys you bought.

Getting started

Creating an account and signing in
How to register with NAXSET using an email address or a Google account, sign in, and recover a forgotten password.
Account settings: language, currency and password
How to change the site language, your wallet currency, and your NAXSET password — and what to know before switching currency.
The three product types explained
Pre-owned accounts, new accounts and game keys compared — price, delivery speed, warranty and risk — so you buy the right one.

Adding funds

Adding funds with PromptPay
How to top up your NAXSET wallet with a PromptPay QR code, why the amount has odd satang, and how long the credit takes.
Adding funds with TrueMoney Wallet
How to top up your NAXSET wallet through TrueMoney, why the amount must match to the satang, and how the QR option works.
Transferred but not credited
How to verify your transfer yourself by uploading the slip, what each error message means, and when to contact an admin instead.

Placing an order

Buying a pre-owned account
What happens at each step of buying a pre-owned account, why there is a verification wait, and what the price-changed and already-sold messages mean.
Buying game keys and new accounts
How to order instant-delivery products, what the out-of-stock badge means, and what to check before you buy.
Finding past orders and your credentials
How to find old orders, open the credentials for accounts you bought, and understand the three tabs on the My orders page.

Steam

Signing in to Steam for the first time
How to sign in to Steam with the account you just bought, and how to get your Steam Guard code from the order page.
Removing the old Steam Guard Mobile and linking your own
How to unlink the Steam Guard Mobile authenticator that came with the account and attach your own Steam app instead.
Changing your Steam account's email and password
How to move the Steam account you bought onto your own email address and password, in the right order, and what to avoid.
What the Steam Guard confirmation box on the order page is
What the Show Steam Guard confirmations button does, when to use it, what happens when you approve, and when not to.

EA

EA App: first sign-in and changing your email
How to sign in to EA with the account you just bought, get the verification code, and move it onto your own email and password.

Ubisoft Connect

Ubisoft Connect: first sign-in and changing your email
How to sign in to Ubisoft Connect with the account you just bought, get the verification code, and move it onto your own email and password.

Minecraft

Minecraft: first sign-in, changing your email, and renaming
Java versus Bedrock, how to sign in to the Minecraft account you bought, change the Microsoft account email, and change your username and skin.

Game keys

How to activate a game key on Steam
How to redeem the game key you bought on your own Steam account, and what you need to know about key regions before you enter it.

All platforms

Reading the mailbox of the account you bought
How to use the Show full emails button on the order page to read messages sent to the account, including confirmation links the OTP button cannot pick up.

Warranty and claims

Claiming warranty on a pre-owned account
How to file a claim when a pre-owned account is reclaimed or banned — what evidence to prepare, where to send it, and what you get back.
Claiming on game keys and new accounts
How to file a claim when a key will not redeem or a new account will not sign in — what evidence to prepare, and choosing a replacement or credit.

Troubleshooting and security

Common problems
The issues people hit most often — sign-in failures, missing codes, charged but nothing delivered, accounts reclaimed — and what to do about each.
Securing an account after you receive it
What to do straight away with a game account you bought, what never to do, and the myths about what voids the warranty.