Terms of Service

What we provide

NAXSET sells game accounts and game keys through an automated system, around the clock. All accounts and games remain the property of their game providers. Buying from us grants you no rights over their intellectual property, and their own terms still apply to you.

Product types and warranty

There are three product types on this site, and the terms and warranty differ for each. The full terms for a product are shown on its product page and at checkout.

• Pre-owned accounts — accounts that have been used before, carrying the risk that the original owner reclaims them. Covered by a 30-day warranty from the order date.
• New accounts — accounts nobody has used, with no previous owner. The account itself is covered with no expiry date.
• CD-keys — a code you redeem on your own account, usable once. Covered for as long as the key has not been redeemed on any account.

For all three, where the warranty terms are met we return points on this site for the full amount you paid — not cash.

Purchase terms

When you buy from this site, you agree to the following

1. We warrant that the product works at the time it is delivered, and each type carries the additional warranty described in the section above.
2. Beyond what the warranty terms cover, looking after the account or key after purchase is the buyer's responsibility.
3. If a product does not work from the moment you receive it, tell us within 24 hours. For cases covered by that product's warranty — a pre-owned account being reclaimed, for example — you have the warranty period stated for it.
4. Every item is delivered to a single buyer; we never sell the same account or key to someone else as well.
5. Purchases cannot be refunded in cash or cancelled after the fact. Where the warranty terms are met, we return points for the full amount you paid.
6. Buying game accounts or in-game property may conflict with a game provider's own terms, which can lead to the account being banned or items being removed. We are not affiliated with any game provider and are not responsible for those outcomes.

Top-ups and site points

Every purchase is paid from the points in your wallet on this site.

• You can top up through PromptPay and TrueMoney Wallet; the balance lands automatically once the payment goes through.
• Money already added to your wallet cannot be refunded in cash, so please check the product you want before topping up.
• Points can be spent on anything on this site, but cannot be withdrawn as cash yet.
• Anything returned from a claim is always returned as points in your wallet.
• If you have paid and the balance has not arrived in time, message our Facebook page with the payment slip.

Your account on this site

• Please sign up with an email address you actually use — it is how you recover your account and how we verify who you are.
• Keeping your site password safe is your responsibility; any order placed from your account is treated as your own.
• Changing your password automatically signs you out on every device that was left logged in.

Sales and claims

Once the account details or key have reached you, the sale is final. We do not take returns and do not refund in cash; where the warranty terms are met, we return points on this site instead. If something is wrong with what you received, contact us right away.

When we accept a claim

The full terms for each type are shown on the product page and at checkout. In short, we accept a claim when:

• The product does not work from the moment you receive it — you cannot sign in, or the key has already been used.
• A pre-owned account is reclaimed by its original owner within the 30-day warranty period.
• You tell us within the window stated for that product type, and none of the exclusions in its terms apply.
• We cannot take responsibility if you resold the product or passed it on to someone else.

How to file a claim

Anything returned comes back as points (site credit) for the full amount you paid, ready to spend on another purchase.

1. Message our Facebook page (or use the yellow contact button at the bottom right of any page) Facebook: Naxset
2. Give us the order ID, along with the username and email you use on this site.
3. Send a screenshot showing the problem, such as the message shown when signing in or redeeming the key.
4. An admin reviews it and replies within 24-48 hours.
5. If the terms are met, we return the full amount in points to your wallet, ready to use straight away.

Processing time

Once we have your report and the evidence, an admin reviews it and replies within 24-48 hours. If the terms are met, the points go back into your wallet as soon as the review is done.

How to reach us

• Our Facebook page (Facebook: Naxset) — the main channel for claims and any question. The yellow contact button at the bottom right of any page opens it.

A note of caution

What we sell is meant for playing games normally. We do not support using it for anything unlawful, and we are not responsible for what a buyer does after receiving it.

Intellectual property

Game images and information shown on this site belong to their game providers; the content we create on this site belongs to NAXSET. Buying a product grants you no rights over either.